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NEW QUESTION 1
A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?
A. Establish a plan of action.
B. Gather information.
C. Duplicate the problem.
D. Find the root cause.