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NEW QUESTION 191
A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?
A. nslookup
B. net use
C. netstat
D. net user
Answer: C
Explanation:
The netstat tool displays active network connections and listening ports, allowing the technician to identify background services and processes that may be using extra bandwidth on the laptop.
NEW QUESTION 192
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?
A. Expired certificate.
B. OS update failure.
C. Service not started.
D. Application crash.
E. Profile rebuild needed.
Answer: A
Explanation:
EAP-TLS authentication relies on digital certificates. If the user has not logged in for several months, their authentication certificate may have expired, preventing successful network login.
NEW QUESTION 193
Which of the following authentication methods is token-based?
A. Kerberos
B. TACACS+
C. Passwords
D. TKIP
Answer: B
Explanation:
TACACS+ (Terminal Access Controller Access-Control System Plus) is a token-based authentication protocol that can use tokens (such as one-time passwords or security tokens) for authenticating users.
NEW QUESTION 194
Which of the following is the most secure method of preventing someone from accessing a cell phone?
A. PIN
B. Swipe
C. Passphrase
D. Pattern
Answer: C
Explanation:
A passphrase is typically longer and more complex than a PIN, swipe, or pattern, making it the most secure method for preventing unauthorized access to a cell phone.
NEW QUESTION 195
When a user is in the office, web pages are loading slowly on the user’s phone. Which of the following best explains this issue?
A. Exceeded the data usage limit.
B. Sluggish response time.
C. Degraded network service.
D. Low storage space.
Answer: C
Explanation:
Degraded network service in the office, such as weak Wi-Fi signal or network congestion, is the most likely reason web pages are loading slowly on the user’s phone.
NEW QUESTION 196
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do next?
A. Advise the user to run a complete system scan using the OS anti-malware application.
B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
D. Instruct the user to disconnect the Ethernet connection to the corporate network.
Answer: D
Explanation:
Disconnecting from the corporate network helps prevent the potential spread of malware and protects other systems while the issue is investigated.
NEW QUESTION 197
A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)
A. Follow up with the customer.
B. Avoid personal interruptions.
C. Provide proper documentation.
D. Clarify customer statements.
E. Actively listen and take notes.
F. Maintain professional attire.
Answer: BE
Explanation:
Avoiding personal interruptions ensures the technician gives full attention to the customer. Actively listening and taking notes demonstrates respect and helps accurately address the customer’s issues.
NEW QUESTION 198
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)
A. .mac
B. .pkg
C. .deb
D. .dmg
E. .msi
F. .appx
G. .app
H. .apk
Answer: BDG
Explanation:
.pkg, .dmg, and .app are standard macOS file extensions used for installing or running applications.
NEW QUESTION 199
A technician is installing a new business application on a user’s desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
A. Installer_x64.exe
B. Installer_Files.zip
C. Installer_32.msi
D. Installer_x86.exe
E. Installer_Win10Enterprise.dmg
Answer: D
Explanation:
“x86” refers to 32-bit architecture. On a Windows 10 Enterprise 32-bit system, the technician should execute the x86 installer for compatibility.
NEW QUESTION 200
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?
A. Device Manager
B. Indexing Options
C. File Explorer
D. Administrative Tools
Answer: C
Explanation:
File Explorer allows the user to modify file attributes, such as hiding the file, to help prevent accidental deletion by others.
NEW QUESTION 201
A technician is performing an in-place upgrade on a user’s laptop. Which of the following is the most effective method of upgrading the workstation to the latest OS?
A. Utilize the latest version of the .iso file.
B. Back up data and perform a fresh installation.
C. Enter the BIOS and enable USB access.
D. Use the System Update utility.
Answer: D
Explanation:
The System Update utility is designed for in-place upgrades, allowing the technician to upgrade the OS while preserving user data and applications.
NEW QUESTION 202
Which of the following is used to identify potential issues with a proposed change prior to implementation?
A. Request form.
B. Rollback plan.
C. End-user acceptance.
D. Sandbox testing.
Answer: D
Explanation:
Sandbox testing allows proposed changes to be evaluated in an isolated environment to identify potential issues before implementation.
NEW QUESTION 203
Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check first?
A. System time.
B. IP address.
C. DNS servers.
D. Windows updates.
Answer: C
Explanation:
If a user is redirected to an unexpected website, the DNS servers should be checked first to ensure they have not been changed or compromised.
NEW QUESTION 204
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user’s laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user’s laptop and finds the antivirus engine and definitions are current. Which of the following has most likely occurred?
A. Ransomware.
B. Failed OS updates.
C. Adware.
D. Missing system files.
Answer: D
Explanation:
Missing or corrupted system files can cause false notifications or errors, such as an incorrect message that antivirus protection is out of date even when it is current.
NEW QUESTION 205
Which of the following would an administrator most likely use to automate a repetitive task via a Linux command line?
A. JavaScript file.
B. Shell script.
C. Visual Basic utilities.
D. Batch file.
Answer: B
Explanation:
A shell script is commonly used in Linux to automate repetitive tasks by executing a sequence of commands directly from the command line.
NEW QUESTION 206
Which of the following is used to determine how many active users are currently logged in to the Remote Desktop Services?
A. Local Users and Groups
B. System Information
C. Group Policy Editor
D. Task Manager
Answer: D
Explanation:
Task Manager in Windows allows administrators to view the number of active user sessions connected through Remote Desktop Services under the “Users” tab.
NEW QUESTION 207
Which of the following grants a user the minimum level of permissions necessary to perform duties?
A. Least privilege.
B. Zero Trust.
C. SSO.
D. MFA.
Answer: A
Explanation:
The principle of least privilege ensures users are granted only the minimum permissions required to perform their job duties, reducing security risks.
NEW QUESTION 208
A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?
A. A drawn pattern.
B. A fingerprint.
C. A password.
D. A PIV card.
Answer: B
Explanation:
A fingerprint is a biometric hardening technique unique to each user, making it suitable for an MDM policy that requires individualized security.
NEW QUESTION 209
Which of the following operating systems is used to join a domain?
A. Windows 10 Home
B. Windows 11 Home
C. Windows 11 Pro
D. Windows 11 SE
Answer: C
Explanation:
Windows 11 Pro supports domain joining, unlike Windows Home and SE editions, which lack the necessary domain-join functionality.
NEW QUESTION 210
When a user navigates to a website, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
A. Clear the browser’s cached data and recent history.
B. Sign in to the company’s cloud workspace application.
C. Install corporate DNS security software.
D. Enable private mode for using the internet.
Answer: A
Explanation:
Clearing the browser’s cached data and recent history removes malicious scripts or adware-related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.
NEW QUESTION 211
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