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NEW QUESTION 141
Which of the following are system folders on macOS? (Choose two.)
A.   Applications
B.   Spotlight
C.   Time Machine
D.   Library
E.   FileVault
F.   iCloud
Answer: AD
Explanation:
Applications and Library are core system directories in macOS. The Applications folder contains installed applications. The Library folder contains support files, preferences, and other system-related files.
NEW QUESTION 142
Performance on a user’s smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?
A.   Restore the phone to factory settings.
B.   Restart the phone.
C.   Check the phone’s battery state.
D.   Uninstall unneeded applications.
Answer: B
Explanation:
The first step in troubleshooting degraded mobile performance is typically restart. This clears RAM and stops background processes that might be causing issues.
NEW QUESTION 143
A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?
A.   Single sign-on.
B.   Windows Hello.
C.   BitLocker.
D.   User Account Control.
Answer: B
Explanation:
Windows Hello provides alternative sign-in options including facial recognition, fingerprint scans, and PINs, reducing dependence on passwords.
NEW QUESTION 144
A technician is reviewing an organization’s current incident management policy. The organization uses a third-party vendor to protect the organization’s assets with multiple tools. Which of the following service types is the organization using?
A.   PaaS
B.   EDR
C.   MDR
D.   XDR
Answer: C
Explanation:
MDR (Managed Detection and Response) provides out sourced threat monitoring and response using multiple tools. The use of athird-party providerfor protection and incident handling confirms MDR.
NEW QUESTION 145
A user logs in to a computer each morning and tries to print a daily report, but it will not print. The help desk resolves the issue each day temporarily. To fix this permanently, which of the following should the technician do? (Choose two.)
A.   Set the print spooler to have no dependencies.
B.   Set the print spooler recovery to take no action.
C.   Start the printer extensions and notifications service.
D.   Start the print spooler service.
E.   Set the print spooler to Automatic.
F.   Set the print spooler log-on to the user’s account.
Answer: DE
Explanation:
The recurring print issue suggests the print spooler service is not set to start automatically, causing it to stop between sessions. Ensuring it is set tostart automaticallyand manuallystarting the servicewill resolve the issue.
NEW QUESTION 146
A customer’s laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A.   The technician should provide the customer with the appropriate SLA.
B.   The technician should inform the customer about replacement options for an increased cost.
C.   The technician should project confidence and maintain a positive attitude.
D.   The technician should be dressed in appropriate business casual attire.
Answer: C
Explanation:
In emotionally sensitive situations, it is critical that the technician projects confidence and maintains a calm, positive demeanor to reassure the customer.
NEW QUESTION 147
A client reports that their browser’s home page changed. Every time they run an internet search, the results are returned from unfamiliar websites. Which of the following actions should a technician take first to resolve the issue? (Choose two.)
A.   Clear the browsing history.
B.   Run operating system updates.
C.   Check the system date and time.
D.   Uninstall malicious extensions.
E.   Reset browser startup page.
F.   Restart the user’s machine.
Answer: DE
Explanation:
The symptoms suggest a browser hijacker. The first step should be to remove any malicious extensions and reset the startup page to restore normal behavior.
NEW QUESTION 148
Which of the following filesystems supports read and write operations for Windows, macOS, and Linux?
A.   exFAT
B.   ReFS
C.   NTFS
D.   APFS
E.   ext4
Answer: A
Explanation:
exFAT is the only listed file system that supports both read and write access across Windows, macOS, and Linux (with appropriate drivers). It’s optimized for flash storage and external drives.
NEW QUESTION 149
An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?
A.   Knowledge base article.
B.   Non-disclosure agreement.
C.   Incident report.
D.   Standard operating procedure.
Answer: C
Explanation:
An incident report summarizes what happened during an outage, the timeline, the actions taken, and the resolution, which is exactly what management typically requests post-incident.
NEW QUESTION 150
A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?
A.   Standard formatting.
B.   Low-level formatting.
C.   Shredding.
D.   Degaussing.
E.   Drilling.
Answer: C
Explanation:
Shredding physically destroys the platters, making data recovery virtually impossible. It’s more effective and accessible than degaussing or low-level formatting.
NEW QUESTION 151
After a user installs a mobile application from an advertisement, the phone’s battery dies a few hours later and becomes hot to touch, even when not in use. Which of the following should a technician do first?
A.   Check for unauthorized device administrators.
B.   Contact the software developer.
C.   Run a mobile malware scan on the phone.
D.   Ensure appropriate MDM policies are applied.
Answer: C
Explanation:
These symptoms strongly indicate malware infection or a malicious app running in the background. The first action should be torun a malware scanto identify and remove malicious components.
NEW QUESTION 152
Which of the following malware types typically has very high computing resource usage?
A.   Rootkit.
B.   Cryptominer.
C.   Boot sector virus.
D.   Trojan.
Answer: B
Explanation:
Cryptominer exploit system resources to mine crypto currency, often without user consent, leading to high CPU and GPU usage.
NEW QUESTION 153
Which of the following concepts should a technician consider when discussing confidential work projects with individuals outside the company?
A.   EULA
B.   EOL
C.   SLA
D.   NDA
Answer: D
Explanation:
An NDA (Non-Disclosure Agreement) is used to ensure confidentiality of sensitive company information, especially when interacting with external parties.
NEW QUESTION 154
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
A.   Service-level agreements.
B.   Call categories.
C.   Standard operating procedures.
D.   Knowledge base articles.
Answer: C
Explanation:
Standard Operating Procedures (SOPs) guide technicians through consistent and complete processes, including documentation.
NEW QUESTION 155
A secretary receives an email from the CEO requesting immediate vendor payment. Later, the CEO says they never sent it. Which social engineering tactic is this?
A.   Evil twin.
B.   Impersonation.
C.   Whaling.
D.   Spear phishing.
Answer: D
Explanation:
Spear phishing targets a specific individual using personalized tactics, as seen in emails impersonating a CEO to deceive a secretary.
NEW QUESTION 156
An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?
A.   Look for a wall socket with RJ45 and try to connect.
B.   Contact the airport IT department.
C.   Tell the employee that company policy prohibits connection to public Wi-Fi.
D.   Reconnect to the network and read the pop-up carefully.
Answer: D
Explanation:
Public Wi-Fi networks often use captive portals, which require accepting terms or authenticating via the pop-up page before full access is granted. Closing it prematurely stops full connection.
NEW QUESTION 157
A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should be used?
A.   Group Policy
B.   Firewall
C.   Microsoft Management Console
D.   MSConfig
Answer: A
Explanation:
Group Policy is the standard administrative tool for setting user permissions across domain-joined systems.
NEW QUESTION 158
A user logs in daily and cannot print a report. Help desk fixes it each day, but the issue recurs. What should be done so the issue doesn’t recur? (Choose two.)
A.   Set the print spooler to have no dependencies.
B.   Set the print spooler recovery to take no action.
C.   Start the printer extensions and notifications service.
D.   Start the print spooler service.
E.   Set the print spooler to Automatic.
F.   Set the print spooler log-on to the user’s account.
Answer: DE
Explanation:
For persistent printing issues due to spooler service, ensure the print spooler is started and set to Automatic. This maintains print capability across reboots.
NEW QUESTION 159
A network technician notices that most of the company’s network switches are now end-of-life and need to be upgraded. What should the technician do first?
A.   Implement the change.
B.   Approve the change.
C.   Document the change.
D.   Schedule the change.
Answer: C
Explanation:
Before any change is implemented, it must be documented as part of change management procedures. This ensures transparency, review, and tracking.
NEW QUESTION 160
After installing new webcam software, a PC experiences BSOD during videoconference calls. What should the technician do next?
A.   Update the anti-malware signature and scan the system.
B.   File a warranty claim with the manufacturer.
C.   Start in Safe Mode and roll back the device driver.
D.   Reconnect the webcam to the computer.
Answer: C
Explanation:
BSOD after driver installation suggests a compatibility issue. Safe Mode allows rollback of drivers that may be causing the crash.
NEW QUESTION 161
A technician needs to change hibernation settings on a Windows computer via a batch file. Domain policies are unavailable. Which is the best method?
A.   Use Power Options in Control Panel.
B.   Update the computer’s firmware.
C.   Run gpupdate from command prompt.
D.   Use the powercfg command in PowerShell.
Answer: D
Explanation:
The powercfg commandis a built-in utility for controlling power settings including hibernation. It can be used in scripts and does not require domain access.
NEW QUESTION 162
A user is unable to use the latest version of an app on a legacy tablet. What is the most likely reason?
A.   The OS is end-of-life.
B.   Space is inadequate.
C.   MDM is blocking updates.
D.   The tablet is infected with malware.
Answer: A
Explanation:
Older tablets may not support newer app versions due to incompatible or unsupported operating systems. App developers often drop support for outdated OS versions.
NEW QUESTION 163
A technician uses AI to draft a document about new software benefits. Upon reading, the technician sees factually incorrect info. What term best describes this?
A.   Data privacy.
B.   Hallucinations.
C.   Appropriate use.
D.   Plagiarism.
Answer: B
Explanation:
In AI terminology, hallucination refers to generated output that appears plausible but is factually incorrect.
NEW QUESTION 164
A technician needs to download and install a new web browser on a desktop. Which attribute should be used to verify the installer’s authenticity?
A.   Date
B.   Hash
C.   Size
D.   Name
Answer: B
Explanation:
Hash values (like SHA256) are published by vendors to verify file integrity. A match confirms the file hasn’t been tampered with.
NEW QUESTION 165
A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?
A.   VNC
B.   RDP
C.   VPN
D.   SSH
Answer: C
Explanation:
A VPN (Virtual Private Network) creates a secure tunnel between the clerk’s home device and the town server, ensuring private and authenticated access.
NEW QUESTION 166
A technician follows proper malware removal procedures but cannot remove all malware. They decide to reload the OS. What should they select?
A.   Version upgrade.
B.   System restore.
C.   OS repair.
D.   Clean install.
Answer: D
Explanation:
A clean install ensures all malware is eliminated by completely wiping and reinstalling the OS. System restore or repair may leave traces.
NEW QUESTION 167
A technician is securing a newly deployed workstation. Only authorized users should access it. Which actions should the technician take? (Choose two.)
A.   Defragment the hard drive.
B.   Enable SSH.
C.   Enable screensaver locks.
D.   Disable iCloud integration.
E.   Enable the firewall.
F.   Apply the BIOS password.
Answer: CF
Explanation:
Screensaver locks help protect unattended workstations. BIOS passwords prevent unauthorized changes at startup or during boot.
NEW QUESTION 168
A user reports that the time on their computer does not match the time on their VoIP phone. What should a technician do?
A.   Confirm the user is logging in to the domain.
B.   Manually set the time on the phone to match the computer.
C.   Download and install the latest BIOS update.
D.   Configure access to an available NTP server.
Answer: D
Explanation:
This scenario involves a mismatch in device time settings, which can affect synchronization and authentication across the network. Using a Network Time Protocol (NTP) server ensures all networked devices maintain accurate and synchronized clocks.
NEW QUESTION 169
A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?
A.   To utilize an SSO connection.
B.   To securely establish a console session.
C.   To encrypt and decrypt protected messages.
D.   To facilitate device log reviews.
Answer: B
Explanation:
SSH (Secure Shell) allows encrypted console sessions to access and administer remote servers.
NEW QUESTION 170
Why would a network engineering team provide a help desk technician with IP addresses for a wired network segment?
A.   Only specific DNS servers are allowed outbound.
B.   The network allow list is set to a specific address.
C.   DHCP is not enabled for this subnet.
D.   NAC servers only allow security updates to be installed.
Answer: C
Explanation:
When DHCP isn’t enabled, static IPs must be assigned manually, so the engineering team provides the IP details.
NEW QUESTION 171
……
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