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QUESTION 1111
In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?
A.   Use safety goggles
B.   Remove jewelry
C.   Put on an ESD strap
D.   Disconnect power
Answer: D
QUESTION 1112
A technician is working on a home theater PC in a location where the electrical system may not be properly grounded. As the technician is finishing the installation, which of the following should the computer technician do before connecting a cable TV line to a TV tuner card?
A.   Perform self-grounding
B.   Unplug the computer power cable
C.   Use an ESD strap
D.   Require the electrical system be brought up to code
Answer: B
QUESTION 1113
Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe’s supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A.   Maintaining good communications with the customer
B.   Maintaining good personal hygiene
C.   Avoiding being judgmental
D.   Avoid dismissing the customer’s problems
Answer: C
QUESTION 1114
A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline review. Which of the following Windows command line tools would allow the technician to accomplish this task?
A.   gpedit.msc
B.   gpupdate
C.   gpresult
D.   gpmc.msc
Answer: C
QUESTION 1115
A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?
A.   SSH
B.   VPN
C.   SFTP
D.   RDP
Answer: B
QUESTION 1116
A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?
A.   VPN
B.   ACL
C.   RDP
D.   DLP
Answer: B
QUESTION 1117
A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair?
A.   The technician should replace the power supply
B.   The technician should review disposal regulations
C.   The technician should check the environment
D.   The technician should remove jewelry
Answer: D
QUESTION 1118
A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file. When the technician attempts to manually remove the file, an error message appears that says, “The file is in use by another program.” Which of the following tools would be the BEST to use to correct the issue?
A.   Terminal
B.   SFC
C.   Event Viewer
D.   Services Console
E.   Recovery Console
Answer: D
QUESTION 1119
A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?
A.   Copy the DLL file from a working PC and use the regsvr32 command to load the file
B.   Run the Windows Update utility to manually reinstall the DLL file
C.   Run the defrag utility to correct any fragmentation that may have damaged the file
D.   Research the DLL file to identify the application it corresponds to before continuing
Answer: D
QUESTION 1120
A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications?
A.   Microsoft Store
B.   DVD
C.   Google Play
D.   iTunes
Answer: A
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